https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Simulating the call streams to an emergency services call centre https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:9912 Sat 24 Mar 2018 08:10:43 AEDT ]]> Modelling service levels in a call centre with an agent-based model https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:5968 Sat 24 Mar 2018 07:47:25 AEDT ]]>